Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

I don't remember the default password, what is it?

The default user name is Administrator, the default password is master. You should change the password immediately after installing TrackPro. If you forget your password, send me the data file and I will recover the password for you provided you agree to pay for lunch should I ever visit your city.

What happens if I want to track more items?

You may purchase tracking for additional items in increments of 150. Additional cost is 200.00 dollars per increment. See additional pricing information.

What is this software called Crystal Reports?

Crystal Reports is software that TrackPro uses to format, display, and print reports. TrackPro contains most reports that a company might want. If you want to create your own reports you can try to persuade me to do it or you can purchase Crystal Reports Professional Version 8.5. Any report that you create using Crystal Reports can be easily integrated with TrackPro.

Is TrackPro really free for small companies?

Probably, as long as you don't track more than 150 items and don't have multiple users.

How can I assign multiple actions to an item?

For example let's consider an analytical balance. The balance might have the follow checks:

  • Weekly 2-point verification performed by internal personnel
  • Quarterly multipoint calibration
  • Annual service including cleaning, adjustment, and a multipoint calibration performed by the manufacturer or distributor

It should be noted that the different schedules do not have a significant relationship to each other but stand on their own and so may be tracked separately. You may want to consider designating one of the items as a "Master Item". This will permit you to easily locate related items. For example; if the balance annual service is item 10 and the quarterly calibration is item 1, put 10 in the "part of" field of item 1. Super find will then show you this relationship in hierarchical format.

I am having trouble installing TrackPro, what's happening?

  1. If your computer is on a network, you must have "Administrator" or "Power User" rights to install TrackPro. If you don't have these rights call your network administrator for assistance.
  2. If your computer is not on a network you must log on as an Administrator.

How can I export data from TrackPro?

Primary Method

  1. Got to the "Item List" view.
  2. Sort the data items as desired.
  3. Order the columns as desired.
  4. Click the Export Button on the main toolbar.
  5. Your data will be exported into a comma separated values file that can be opened with an spreadsheet program or text editor.

Secondary Method

You can export the data from any TrackPro report by clicking the "Export Button Report" Export Button on the report form. You will be presented with a menu so that you may choose your format xls, pdf, doc, etc.

How do I purchase TrackPro?

Go to the Pricing Page and order it using MasterCard, Visa, AMX or PayPal. You may also obtain a purchase order number and call Al Weisenborn at (305) 829-3437. I will supply you with the necessary unlocking codes when you call.

Are there any importing capabilities?

TrackPro does not import files from other programs. However, if you send me a copy of your data file I can usually import the data. 90% of the time this service is free. In unusual circumstances a nominal fee will be charged.

How do you save calibration data in TrackPro?

In the absolute sense, Trackpro does not have this capability. However, there is a better alternative to saving the data in a database. The grid in the Form View may be used to store a hypertext link to a file, folder, or url. So here's what you can do:

  1. Create a template of the data structure and calculations required for each instrument in a spreadsheet.
  2. A copy of the spreadsheet can then be linked to the item in Trackpro's Form View.
  3. When required you can enter the data into the spreadsheet.

Links can be created by:

  • Entering then directly using the keyboard
  • Selecting files or folders from the common file dialog after pressing the "Browse" Command button
  • Dragging and dropping a file on to the grid.

After entering a link just click the hyperlink (blue underlined text) to open the file. The hypertext link field may contain up to 255 alphanumeric characters.

Tip: Enter a folder address such as c:\instruments\calipers\item234. When you right-click the link a Windows Explorer Window will open and display all the files in the folder.

Note: You must click the "Edit" command button prior to creating a link. To open the link you must not be in the "Edit" mode.

How do I move TrackPro to my new computer?

  1. Make backup copies of the trackpro.mdb and trackpro.ini files.
  2. Install the latest version of TrackPro on your new computer.
  3. Copy the backed up copies of the trackpro.mdb and trackpro.ini files to the TrackPro installation folder on the new computer. This folder is usually c:\program files\trackpro or c:\program files (x86)\trackpro on 64-bit computers.

Where do I enter the calibration results?

TrackPro is not designed to be a calibration data repository; however, you can still use it to organize your data. Here's how:

  1. Create a template in either MSWord, Excel, or similar program for each type of instrument that you maintain.
  2. The template should include the desired information that you mentioned (condition / adjustment  /checked sizes / results) etc.
  3. Each time an action is taken, record the information in the template and save it to an appropriate file name.
  4. Click the edit button.
  5. Drag and drop the saved file onto "Links" grid that is found in the Form view.

You can use this approach for creating links to any file-based information such as: calibration certificates, photographs, validations, qualifications or deviation reports.

How do I delete old items

The delete command button is disabled (grayed out) by default. In order to avoid confusion at a later date, it is highly recommended that you do not delete items once they have been entered. Making the item status inactive will prevent records from appearing on reports.

Administrators may enable the "Delete" command as follows:

  1. Open the Options form from the main menu (Tools | Options).
  2. Select "Delete Items" from the category list.
  3. Check the permit deletion of old items box.
  4. Click OK.



"Perfect numbers like perfect men are very rare."
Rene Descartes